Shipments and Returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail with tracking and drop-off without signature.
If you prefer delivery by Royal Mail Special Delivery with a required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized, and your items are well-protected.
Returns
We are committed to providing you with an exceptional shopping experience.
To ensure your deliveries and returns are handled promptly and efficiently, please take note of our designated addresses:
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Head Office Address: Business Operations address: PokeGear |
Returns and Delivery Processing Address: For all deliveries and returns, kindly use our dedicated operating address: PokeGear |
To avoid any inconvenience or delays, please ensure that all returns are sent to our operating address listed above. Should you have any questions or require further assistance, our friendly customer service team is here to help.